Delivery and Returns
- Free shipping worldwide (exceptions apply).
- We ship items through International delivery shipping.
- If shipping in your country does not apply for free shipping will depend on parcels weight and destination country. We use shipment tracking so you will always know the status of your parcel.
- Delivery term is average 1-2 weeks, but in rare cases it can take up to 30 days.
- We kindly ask you to write your correct address and telephone number, so that a courier could contact you and deliver your ordered item to your address.
- We are not responsible for any import duties and customs charges.
- Tracking number will be uploaded when the purchased item will be shipped out to you.
Please note: we are not responsible for any import taxes or duties which may arise in Buyer’s country.
Returns are allowed within 14 days after the item is received. We offer free returns, excluding returns shipping costs. Refunds can be done only after the package is received by us. Items have to be not worn in the original package. Please leave a note in the package with your order number and your bank account number where the money has to be refunded.
- To return or exchange an item(s), please fill in the Application Form. Contact firstname.lastname@example.org to get the application form. We will replay to your emails in 24H.
Please send the returned goods and the Application Form to: Airbender Sia, Latvia, Riga, Tilta iela 4-11, LV-1005
- The returned item must be unused, except when it is returned due to manufacturing defects.
- The returned item must be in the original orderly packaging (this paragraph does not apply if the returned item is faulty).
- The item must be unused with marketable appearance retained (labels, protective films, etc. intact).